Tag Archives: Customer Support

Employee Highlight: Implementations and Data Conversion

erik-ruggles

One of the biggest concerns a company has when implementing or upgrading systems is data conversion. It is probably the most challenging and important role in the entire upgrade. New Tempworks customers who need this service get the benefit of skilled technical support analysts who can manage complex conversions. Our analysts transfer the data from your existing system into the new one and make sure the resulting system gets properly …

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Kudos to the Support Team!

Please see below the comments received over the last couple of months on our Customer Service Surveys. Great Job, Support Team! We have been using the survey since December 2011 and have rec’d over 350 surveys. This is just a snapshot of what we are getting for feedback. = = = = = “Bracy is GREAT. When I hear his voice on the phone I know I will be getting …

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Better Than Screenshots: Windows 7 Steps Recorder

problem-steps-recorder

One thing we are very proud of is our support team. Nothing seems to stump them. Many times when receiving support, your tech will ask you for screenshots. In fact, if you’ve ever received phone tech support in your life, there’s a good chance you’ve been asked to email a “screenshot.” But many people don’t know there’s a better way. There is a tool in Windows 7 called ‘Problem Steps …

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TempWorks Announces All-New Customer Satisfaction Survey

customer-satisfaction-survey

Online Support System Generates Instant Responses – And Feedback EAGAN, MN — When a customer of TempWorks sends an email to the TempWorks support staff for any reason, the new online customer service program known as Voyager will immediately generate a response and a ticket number. When that case is closed, the TempWorks customer will have the opportunity to rate the performance of the TempWorks customer service representative, providing instantaneous …

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Difficult Problem, Simple Solution

ali-panjwani

One of the difficulties in running a full-service staffing firm is dealing with the many ways that time card data can get to you. It’s no longer just a simple drop of a paper time card through the mail slot.  Today, there’s integrated time clocks, time clock data feeds, web service feeds, online web portal time entry, faxed time cards, paper time cards, electronic document cards, group time cards, time …

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Further Proof That Optimism Is Contagious

dan-edeen

Support analyst Dan Edeen’s lust for life is contagious, having had a profound effect on one of TempWorks’ clients. Last week, Dan was working on a technical issue with the client, whom he spoke to about 10 times over the course of the week. Every time the man called, he would ask Dan how he was doing, and Dan always replied, “Fantastic!” or “Terrific!” Eventually, the customer didn’t even have …

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Better Customer Support: Knock It All Out At Once

andrew-dallman

Support analyst Andrew Dallman was recently faced with a laundry list of customizations from a new client, and he found a way to condense everything into one issue, one solution. The client had set up payroll processing to work in WebCenter, but it didn’t translate properly due to the setup. The employees’ paycheck stubs weren’t showing taxes paid from all states they’d worked in over the past year nor were …

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Customer Empathy: How To Hug A Customer

customer-empathy

Growing up, I had the chance to meet staffing industry sales professionals from all over the world. I found that the best ones were really good listeners and seemed to have an incredible knack for getting inside my head. I’m convinced that this sort of empathy played a big part in their business success. These professionals could analyze needs in ways that their clients couldn’t even express. And perhaps more …

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