Support analyst Dan Edeen’s lust for life is contagious, having had a profound effect on one of TempWorks’ clients.
Last week, Dan was working on a technical issue with the client, whom he spoke to about 10 times over the course of the week.
Every time the man called, he would ask Dan how he was doing, and Dan always replied, “Fantastic!” or “Terrific!”
Eventually, the customer didn’t even have to ask how Dan was doing.
One afternoon toward the end of the week, the customer said, “Hey, Dan, guess how I am today?” So Dan asked, and the customer replied, “I’m now fantastic.”
Since Dan had told the customer he viewed everything with a glass-half-full outlook, the customer began doing the same. He told Dan he had changed his own outlook on life, and became more optimistic. Now THAT’s customer service!
Dan has been a successful optimist for years, which was enhanced when he worked at a large corporation where the employees had to flood customers with kindness at all times, no matter how disgruntled the customer would get with them.
He has brought this tactic to TempWorks, and is proving it is successful here, as well.
“I like to go above and beyond,” Dan said. “Optimism is good for life.”
