“With WebCenter we are able to provide our customers with the accountability and accessibility that they expect from their staffing vendors. Because of this WebCenter has played a significant role in closing several major deals for us.” – Jay Mattern, COO, Peoplelink Staffing
Client
A Fortune 500 tier 1 supplier to General Motors based in Charlotte, N.C. with an international presence.
Situation
The client was unable to access business critical information in a timely manner. Its previous vendor was incapable of providing daily and weekly information such as head-count, temporary labor costs, billing, access to invoices and department reporting.
All reports had to be manually created by the previous vendor, which caused unsatisfactory delays in receiving reports.
Competition/Threats
After a long information drought, it was critical for the client to choose the right staffing vendor. The client’s decision-making process was conducted through online bidding – similar to an auction – through freemarkets.com. The client invited a narrow field of staffing agencies to participate in the auction.
Peoplelink, an Indiana-based staffing company that provides staffing solutions for commercial and professional services, was the low bidder in the “auction,” but needed to be able to show a substantial difference between themselves, the incumbent vendor and the other bidders.
The staffing firm wanted the opportunity to show the client how they could save time and money through their value-added services such as WebCenter.
The client selected the five lowest bidders from the auction to prepare onsite presentations. Peoplelink brought their presentation before 12 decision makers.
The presentation focused on its staffing solution with emphasis on WebCenter in a hands-on demonstration. The client spent six weeks reviewing and evaluating the five presentations before making a decision.
Strategy
Peoplelink suggested that the client utilize its staffing solution and WebCenter, because it would provide them with the needed daily and weekly numbers with the click of a mouse.
Result
Unlike the competition, WebCenter offered the client access to real-time information. In July 2003, Peoplelink Staffing won the $2.8 million account over a number of competitors. The client currently uses WebCenter, which provides access to up-to-date information at any time from anywhere.
“With WebCenter we are able to provide our customers with the accountability and accessibility that they expect from their staffing vendors. Because of this WebCenter has played a significant role in closing several major deals for us.” – Jay Mattern, COO, Peoplelink Staffing
About Peoplelink Staffing
Peoplelink provides public and private companies with staffing solutions. Its mission is to “redefine the staffing industry by raising the bar.” Peoplelink has been a TempWorks customer since March 2002.
The firm uses TempWorks’ front-and back-office staffing software solution as well as WebCenter to meet its staffing needs.
For more information about Peoplelink, please visit www.peoplelinkstaffing.com.
