Support analyst Andrew Dallman was recently faced with a laundry list of customizations from a new client, and he found a way to condense everything into one issue, one solution.
The client had set up payroll processing to work in WebCenter, but it didn’t translate properly due to the setup.
The employees’ paycheck stubs weren’t showing taxes paid from all states they’d worked in over the past year nor were the stubs showing the year-to-date totals; only the YTD as of the date on the paycheck.
Andrew was given a list of three modifications the client needed, which he resolved all at once. If he had taken each item at a time, Andrew said, it would’ve taken forever to resolve the problem.
With Andrew knocking them all out at once, it only took an hour of actual work. The client was very satisfied with the results, and Andrew in turn said she was great with patience.
“We resolved a bunch of potential problems for the future,” Andrew said.
Hi Regan…i like this emphasis on customer support here on the TempWorks blog and congrats to Andrew for making it easy for our client.