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I learned about customer care when my Dad started his temp business in 1974. He personally renovated the staffing office which had been a grimy Manpower branch into a freshly painted, nicely carpeted, clean place with ample telephone extensions and service rep stations to handle what would soon become a good-sized, flourishing company. He recruited top staff specialists who enjoyed the efficient work environment. Temp workers felt welcomed at the …
Continue reading: Customer Care Update »
January is the toughest month in back office staffing. Finally, the core support team can take a break at the Lone Oak Grill. I have to thank everyone including a great group of clients who enjoyed record numbers in 2013.
Here’s a great article on software project management on Staffing Talk featuring our very own Taylor Mack. I’m proud of our teams and proud to be a part of customers’ success. Nothing motivates me as much as knowing that the work we do helps staffing companies place more people in better jobs.
Actually, it was almost noon Sunday morning when I took this picture. The Vikings game was about to start. Nevertheless, a small group of hard core Tempworks people were in prepping for the end-of-year data onslaught of client cutovers, W2 processing and what not.
Getting the customer experience right has never been an easy thing in the innovation business, especially when you double in size every four years as we have done since 1997. It’s not just that the support issues get more complex as technology intertwines itself into every aspect of business, it’s also a simple question of scale. Ten years ago I was able to literally man the support desk on my …
Continue reading: Striving for a Great Customer Experience Every Time »
Our CEO, David Dourgarian, sent out an internal email this last week with a recap of 2013 and plans for helping our customers win in 2014 and beyond. I can’t print the whole thing, but I did grab one of his paragraphs and italicized it at the bottom of this post. David notes how the staffing business has changed dramatically in the last five years, going from what was arguably …
Continue reading: Tempworks CEO Reflects on 2013 and More »
Staffing Talk’s David Gee has a post up about just-in-time labor which features our client ILMG and describes elements of our time and attendance product line. It’s a thrill to be part of the transformation ILMG is providing its manufacturing clients and to see how the ubiquitous internet is changing our most labor-intensive processes. Last night I had the chance to sit down with Kevin Prow of Tempworks who developed …
Continue reading: Our Client ILMG and the Future of Just-In-Time Labor »
I saw this image posted over on AVC and it made me think of our road warriors at Tempworks – the sales staffing, the implementers and the trainers who I hope were all able to get back to family to properly enjoy this wonderful holiday.
I mused on how software is often unfairly stealing thunder from hardware over on Staffing Talk and how that is impacting my thinking on our time and attendance division. Our product is selling well and is popular especially in circumstances where realtime reporting with software is important, but with the proliferation of sensors and devices associated with the explosive growth of mobile we look to innovate on hardware as well. …
Continue reading: Time and Attendance and the Forgotten Role of Hardware in Staffing »
I was quite proud to see my team excute on this for General Employment. It’s the third public staffing company to trust Tempworks with protecting their identity and data online. I should say that I’m quite thankful as well. From our backend system engineers who provide us a stability better than Amazon AWS to our data conversion specialists who sacrifice many weekends to assure smooth client transitions, the digital makeover …
Continue reading: Wall Street Journal: Public Staffing Company Turns to Cloud »